Ease of Access
Format CS1 (E)
| S. No. |
State/ UT |
Reforms undertaken to improve ease of access |
| No of days for granting connection |
No. of Documents collected for obtaining a connection |
Whether documents is fetched from Digi locker/ UMANG |
Availability of 24*7 call centre |
Maximum time allowed to dispose the grievance (days) |
Whether monthly billing provisions have digital (UPI) Options
| Whether drinking water services is included in Public Service Guarantee Act/ Citizen Charter
|
| Less than 7 |
7 to 15 |
More than 15 |
No time limit |
Less than 3 |
3 to 7 |
More than 7 |
Upto 15 |
More than 15 |
|
1
|
Andaman & Nicobar Islands
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
2
|
Andhra Pradesh
|
Yes
|
|
|
|
Yes
|
|
|
No
|
Yes
|
2
|
0
|
No
|
Yes
|
|
3
|
Arunachal Pradesh
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
4
|
Assam
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
5
|
Bihar
|
Yes
|
|
|
|
Yes
|
|
|
No
|
No
|
3
|
0
|
No
|
No
|
|
6
|
Chhattisgarh
|
|
|
Yes
|
|
Yes
|
|
|
No
|
No
|
5
|
0
|
No
|
Yes
|
|
7
|
Dadra & Nagar Haveli And Daman & Diu
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
8
|
Goa
|
|
|
Yes
|
|
|
Yes
|
|
No
|
Yes
|
2
|
0
|
Yes
|
Yes
|
|
9
|
Gujarat
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
10
|
Haryana
|
|
Yes
|
|
|
Yes
|
|
|
Yes
|
Yes
|
10
|
0
|
Yes
|
Yes
|
|
11
|
Himachal Pradesh
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
12
|
Jammu & Kashmir
|
|
Yes
|
|
|
|
Yes
|
|
No
|
No
|
0
|
0
|
Yes
|
Yes
|
|
13
|
Jharkhand
|
|
Yes
|
|
|
Yes
|
|
|
No
|
Yes
|
3
|
0
|
No
|
No
|
|
14
|
Karnataka
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
15
|
Kerala
|
|
Yes
|
|
|
Yes
|
|
|
No
|
Yes
|
3
|
0
|
Yes
|
Yes
|
|
16
|
Ladakh
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
17
|
Lakshadweep
|
|
|
|
|
Yes
|
|
|
No
|
No
|
0
|
0
|
No
|
No
|
|
18
|
Madhya Pradesh
|
|
|
|
|
|
|
|
No
|
No
|
0
|
0
|
No
|
No
|
|
19
|
Maharashtra
|
|
Yes
|
|
|
|
Yes
|
|
No
|
No
|
3
|
0
|
No
|
Yes
|
|
20
|
Manipur
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
21
|
Meghalaya
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
22
|
Mizoram
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
23
|
Nagaland
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
24
|
Odisha
|
|
|
|
|
Yes
|
|
|
No
|
No
|
3
|
0
|
No
|
No
|
|
25
|
Puducherry
|
|
Yes
|
|
|
|
Yes
|
|
No
|
No
|
7
|
0
|
No
|
No
|
|
26
|
Punjab
|
|
|
|
|
|
|
|
No
|
No
|
0
|
0
|
No
|
No
|
|
27
|
Rajasthan
|
|
Yes
|
|
|
|
Yes
|
|
No
|
Yes
|
0
|
30
|
Yes
|
Yes
|
|
28
|
Sikkim
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
29
|
Tamil Nadu
|
Yes
|
|
|
|
Yes
|
|
|
No
|
Yes
|
7
|
0
|
Yes
|
Yes
|
|
30
|
Telangana
|
|
Yes
|
|
|
Yes
|
|
|
No
|
No
|
14
|
0
|
No
|
No
|
|
31
|
Tripura
|
|
Yes
|
|
|
Yes
|
|
|
No
|
No
|
10
|
0
|
No
|
Yes
|
|
32
|
Uttar Pradesh
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
----
|
|
33
|
Uttarakhand
|
Yes
|
|
|
|
|
Yes
|
|
No
|
Yes
|
7
|
0
|
No
|
Yes
|
|
34
|
West Bengal
|
|
|
|
|
|
|
|
No
|
No
|
0
|
0
|
No
|
No
|