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JJM - Reports
Department of Drinking Water and Sanitation
Ministry of Jal Shakti (GOI)
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CS1 E. Ease of Access
Ease of Access Format CS1 (E)
S. No. State/ UT Reforms undertaken to improve ease of access
No of days for granting connection No. of Documents collected for obtaining a connection Whether documents is fetched from Digi locker/ UMANG Availability of 24*7 call centre Maximum time allowed to dispose the grievance (days) Whether monthly billing provisions have digital (UPI) Options Whether drinking water services is included in Public Service Guarantee Act/ Citizen Charter
Less than 7 7 to 15 More than 15 No time limit Less than 3 3 to 7 More than 7 Upto 15 More than 15
1 Andaman & Nicobar Islands Yes Yes not fetched Yes 0 30 Yes Yes
2 Andhra Pradesh Yes Yes not fetched Yes 2 0 No Yes
3 Arunachal Pradesh Yes Yes not fetched No 2 0 No Yes
4 Assam Yes Yes not fetched No 0 30 No No
5 Bihar Yes Yes not fetched No 3 0 No No
6 Chhattisgarh Yes Yes not fetched No 5 0 No Yes
7 Dadra & Nagar Haveli And Daman & Diu Yes Yes not fetched No 2 0 Yes Yes
8 Goa Yes Yes not fetched Yes 2 0 Yes Yes
9 Gujarat Yes Yes not fetched Yes 3 0 Yes No
10 Haryana Yes Yes fetched Yes 10 0 Yes Yes
11 Himachal Pradesh Yes Yes not fetched Yes 2 0 Yes Yes
12 Jammu & Kashmir Yes Yes not fetched Yes 15 0 Yes Yes
13 Jharkhand Yes Yes not fetched Yes 3 0 No No
14 Karnataka ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ----
15 Kerala Yes Yes not fetched Yes 3 0 Yes Yes
16 Ladakh Yes Yes not fetched No 7 0 No Yes
17 Lakshadweep Yes not fetched No 0 0 No No
18 Madhya Pradesh Yes Yes not fetched Yes 14 0 No Yes
19 Maharashtra Yes Yes not fetched No 3 0 No Yes
20 Manipur Yes Yes not fetched No 3 0 No Yes
21 Meghalaya Yes Yes not fetched No 0 45 No No
22 Mizoram ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ----
23 Nagaland ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ----
24 Odisha Yes not fetched No 3 0 No No
25 Puducherry Yes Yes not fetched No 7 0 No No
26 Punjab Yes Yes not fetched Yes 5 0 No Yes
27 Rajasthan Yes Yes not fetched Yes 0 30 Yes Yes
28 Sikkim Yes Yes not fetched No 0 0 No No
29 Tamil Nadu Yes Yes not fetched Yes 7 0 Yes Yes
30 Telangana Yes Yes not fetched No 14 0 No No
31 Tripura Yes Yes not fetched No 10 0 No Yes
32 Uttar Pradesh Yes Yes not fetched No 15 0 No No
33 Uttarakhand Yes Yes not fetched Yes 7 0 No Yes
34 West Bengal not fetched No 0 0 No No
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